Terms & Refunds

1. Playing here

Quantum Servers is a free Minecraft server. You don’t need to pay for anything to play, and you never will. Staff can remove anyone from the server at any time.

You must be at least 13 to play. If you’re under 18, get a parent or guardian’s permission before spending any money here.

2. Attacking the server

Quantum is an anarchy server. In-game, almost anything goes — raiding, griefing, stealing, flooding, betrayal. That’s the game.

Attacking the server itself is not the game, and it is strictly forbidden. That includes, and is not limited to:

• Hacked clients, injectors, or any client modification that grants abilities the vanilla game doesn’t
• Packet manipulation, crash exploits, or anything intended to lag, freeze, or take the server down
• Duplication glitches, or exploiting bugs in our plugins or economy
• Attacking our infrastructure — the website, the network, the Discord
• Attempting to gain access to accounts, staff permissions, or systems that aren’t yours

Any of these results in a ban, and a ban is not refundable on the grounds that you disagree with it. If you think you’ve been banned in error, don’t panic and don’t dispute a charge — email [email protected]. Appeals are read by a person.

3. What Nova is

Nova is a $5/month supporter subscription for the Quantum Minecraft server. It grants cosmetic and convenience perks. It does not grant in-game currency, items, or any advantage in combat or progression.

Nova is access to a service for as long as you subscribe. It is not property, and it ends when the subscription ends.

4. Changes to perks

We may add perks at any time. We may remove or change a perk if it breaks with a Minecraft update, damages server performance, or turns out to be unfair to players who don’t subscribe.

We will email every active subscriber whenever perks change. Where we can, we’ll give at least 30 days’ notice. Sometimes we can’t — if a perk is actively breaking the server or is being exploited, we may remove it immediately and email you afterwards explaining what happened and why.

If we remove something you subscribed for, you can request a refund.

5. Cancelling

You can cancel at any time, for any reason, without asking us or explaining yourself.

Cancelling stops the next payment. Your perks stay active until the end of the month you’ve already paid for — you don’t lose anything you’ve paid for by cancelling early.

6. Refunds

Ask and we’ll refund you. Email [email protected] from the address that made the purchase, and include your order number.

When a refund is issued, Nova perks are removed from the Minecraft account they were applied to. The account is not banned, restricted, or penalised in any way. You can keep playing exactly as before, and you’re welcome to subscribe again later.

We need to know it’s really you. Refund requests must come from the email address that made the purchase and include the order number from your confirmation email. If you can’t provide either, we’ll ask for something else that proves the purchase was yours before we touch anyone’s account. This exists to protect players — without it, anyone who saw your order number could strip your perks and cancel a subscription you were happily paying for.

7. Repeated refunds

Refunds are meant for genuine problems, not as a way to use Nova for free.

If the same person repeatedly subscribes and requests refunds, we may suspend the account temporarily, or permanently bar it from purchasing Nova again while leaving normal play untouched. We’ll email you before doing either.

8. Chargebacks

If you dispute a charge with your bank instead of asking us for a refund, the Minecraft account the purchase was applied to will be banned from the server.

This is not us being difficult. A refund costs us the sale. A dispute costs us the sale, a fee, and standing with our payment processor, and it takes months. The refund route is faster for you and survivable for us, so please use it.

9. Nova and bans

Temporary ban: your subscription keeps running and your perks are waiting when you get back. We don’t cancel it for you, and we don’t refund time lost to a ban you earned. If you’d rather not pay for a month you can’t play, cancel it yourself — you can resubscribe later.

Permanent ban: your subscription is cancelled automatically and we refund the unused part of the month you’re in. You will not be able to subscribe again. We’d rather return the money than keep it for a service we’re no longer providing.

The one exception: if the ban was for payment fraud, or you’ve already charged back a payment to us, no refund is issued.

If you believe a ban is a mistake, appeal it. Don’t chargeback — that turns a reversible situation into a permanent one.

10. Gifts

If you buy Nova for someone else, the perks go to their account and the refund right stays with you, the buyer. Refunding a gift removes the perks from the recipient. The recipient is never banned or penalised — they didn’t agree to anything.

11. Your information

We store your Minecraft username and UUID, your IP address, and server logs including chat. If you subscribe, we store your email address and an order reference.

We never see or store your card details. Payments are handled entirely by our payment provider. We don’t sell your information, we don’t advertise to you, and we don’t share anything with third parties except as needed to process a payment or comply with the law.

Want your data removed? Email us.

12. Not affiliated with Mojang

Quantum Servers is an independent Minecraft server. It is not affiliated with, endorsed by, associated with, or approved by Mojang, Microsoft, or Minecraft. Purchases here are made from us and have nothing to do with your Minecraft account or any Microsoft service.

13. Contact

Support and refunds: [email protected]
Ban appeals: [email protected]